✦ Glowline Academy · Cohort 1 · Coming November 2026

Most founders are the system.
This bootcamp teaches you
to build one.

A 4-week live online programme for service business founders who are ready to stop being the bottleneck — and build the structure, systems, and customer experience their business actually needs to scale.

Join the Waitlist →
📅4 weeks · November 2026
🕕12 live sessions · Mon, Wed, Fri · 6:00pm WAT
⏱️90 minutes per session · 18 total hours
🎓Certificate · Glowline Academy
💻Live online · Zoom
The Problem

Sound familiar?

You have revenue. You have customers. You have a team — and somehow you are still the person every decision, escalation, and problem finds its way back to. That is not a people problem. It is a systems problem. And it has a name.

You are the bottleneck. Nothing moves without your approval. Your team is capable, but without clear systems to follow, they wait for you — and you are always the one holding everything up.

Your customer experience is inconsistent. What customers get depends on who handles them and on what day. You know it. You just have not had the time or the framework to fix it properly.

The business cannot function without you. A week away is a crisis. A day off is a guilt trip. You started this business to have freedom, and instead you have built a job that requires you to show up every day without fail.

You are growing — but the growth feels unsustainable. Every new client adds pressure. Every hire creates more coordination. Scaling feels like it might break the business rather than build it. You need structure before you can grow.

If this is you — you are exactly who this bootcamp was built for. If it is not — this is not the programme you are looking for, and that is fine too.

The Programme

What the Bootcamp is.

Four weeks. Twelve live sessions. One complete business systems portfolio that earns you a certificate — and more importantly, a business that runs without you at the centre of everything.

4
Weeks
12
Live Sessions
18
Live Hours
15–20
Participants (Max)

What You Build

  • Business Systems Audit
  • CX Maturity Assessment
  • Customer Journey Map
  • Three core SOPs
  • Decision Authority Document
  • 90-Day Improvement Plan
  • Your Business Systems Portfolio

What You Receive

  • Glowline Academy Certificate
  • All templates and frameworks
  • Session recordings for 30 days
  • Journey Map Review Rubric
  • SOP Format with worked example
  • Operations and Delegation Framework
  • Alumni network access

How It Works

  • Live on Zoom — Mon, Wed, Fri
  • 6:00pm to 7:30pm WAT
  • 90 minutes per session
  • Peer reviews and workshops
  • Instructor feedback per participant
  • Capstone presentation in Week 4
  • Certificate issued at graduation
The Curriculum

Week by week.

Every week has a clear theme, a set of live sessions, and a tangible deliverable you complete and keep. By Week 4, you have a complete Business Systems Portfolio.

Week 01

Diagnose

"You cannot fix what you have not named."

Audit your current business systems and customer experience to identify exactly where the gaps are — before you try to fix anything.

  • Business Systems Audit
  • CX Maturity Assessment
  • Cohort pattern analysis
  • Three priority areas named
Deliverable: Completed Audit and Maturity Assessment with your three priority areas.
Week 02

Map

"A system that lives in your head is a liability."

Map exactly how your customers experience your business and how your core processes actually run — then identify where trust is lost.

  • Customer Journey Mapping
  • Five-layer mapping method
  • Live mapping workshop
  • SOP Format introduced
Deliverable: Completed customer journey map with pain points and opportunity gaps identified.
Week 03

Build

"Delegation without a system is just hope."

Build the SOPs, delegation frameworks, and decision architecture that let your team operate without you at the centre of every decision.

  • Live SOP building workshop
  • Decision architecture design
  • Delegation framework
  • Operations integration session
Deliverable: Three completed SOPs and a one-page operations improvement summary.
Week 04

Present

"Everything you have learned now becomes something you build."

Compile your complete Business Systems Portfolio and present your 90-day plan to the cohort. Receive your certificate.

  • Capstone preparation
  • Cohort presentations
  • Structured peer feedback
  • Certificate issuance
Deliverable: Business Systems Portfolio — Audit, Journey Map, three SOPs, and 90-day plan.
Who This Is For

Be honest with yourself.

This programme was built for a very specific person. Read both sides carefully before registering.

This is for you if...

  • You run a service business that is 2 to 7 years old
  • You have a team of at least 3 people
  • You are the operational centre of your business and want to change that
  • You want practical tools, not theory or motivation
  • You can commit to three live sessions per week for four weeks
  • You operate in professional services, logistics, retail, hospitality, or financial services
  • You are willing to do the work — in and between sessions

This is not for you if...

  • You are looking for motivation or mindset content
  • You want a self-paced course you can do on your own timeline
  • You cannot commit to three sessions per week for four weeks
  • Your business is less than 2 years old with no team yet
  • You want theory without immediate application
  • You are a CX or operations professional looking for academic frameworks
The Investment

Pricing for Cohort 1.

Registration opens in August 2026. Join the waitlist now and you will be the first to know the moment doors open — with first access to early-bird pricing before it is announced publicly.

Early-Bird — First 10 Registrants
₦90,000

Available exclusively to waitlist members when registration opens in August.

  • 12 live sessions (18 hours)
  • All templates and frameworks
  • Session recordings for 30 days
  • Business Systems Portfolio
  • Glowline Academy Certificate
  • Alumni network access
Join the Waitlist →
Payment plan available: Two instalments of ₦45,000, announced at registration opening.
Standard Price
₦125,000

Activates automatically after the 10th early-bird registration.

  • 12 live sessions (18 hours)
  • All templates and frameworks
  • Session recordings for 30 days
  • Business Systems Portfolio
  • Glowline Academy Certificate
  • Alumni network access
Join the Waitlist →
Payment plan available: Two instalments of ₦63,000, announced at registration opening.

Corporate rate: ₦185,000 per participant. Three or more from the same organisation: ₦160,000 each. Email hello@glowlineconsulting.com.ng to discuss.

Glowline Consulting

Glowline Consulting Limited is a business design consultancy that works with founders and growing teams across business structure, brand strategy, and customer experience. We built this bootcamp because the biggest gap we see in growing Nigerian service businesses is not ambition — it is the absence of systems that allow that ambition to translate into sustainable scale. The Business Systems Bootcamp is the structured pathway we wish had existed for the founders we work with every day.

Cohort 1 — November 2026

Coming soon. Be the first to know.

Registration opens in August 2026. Cohort 1 is limited to 15 to 20 participants. Join the waitlist now to lock in early-bird pricing before it is announced publicly.

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